Last updated: October 25, 2022

By implementing this LEP Plan, Dojo seeks to create a more inclusive and accessible platform, empowering individuals from all linguistic backgrounds to achieve their sales and professional goals.

‍OVERVIEW

Sales Dojo (“Dojo”) attempts to ensure limited English proficiency (“LEP”) populations have meaningful access to our courses as required by any recipient of federal financial assistance. Individuals who meet the U.S. Department of Justice definition of an LEP individuals (“Individual”) i.e. “Persons who do not speak English as their primary language and who have a limited ability to read, speak, write, or understand English,” when identified, are assisted on an individual basis.If requested by an LEP individual, Dojo may make available assistance through language translation or interpretive services, so long as the assistance does not unreasonably interfere with instruction of other individuals, or unreasonable resource expenditures.Dojo’s Plan is prepared and modified in accordance with Title VI of the Civil Rights Act of 1964 and its implementing regulations. This plan is outlined on Dojo’s website under Policies & Procedures.

‍IDENTIFYING LEP NEEDS

‍The institution will identify the needs of LEP individuals through:

Initial Online Questionnaire: An online tool will allow users to select the Individual’s preferred language by country, language, or flag icons.Correspondence will be redirected to our Career Consultant Department where the Individual corresponds directly with Dojo in the language presented.All correspondence between the Individual and our Career Consultant Department will be considered confidential information.

Language Identification Tools: Use of “I Speak” cards and multilingual signage at service points.

Tracking Requests: Logging past interactions for data collection and needs assessment where language assistance was required.

‍LANGUAGE ASSISTANCE MEASURES

Dojo will ensure that LEP individuals have meaningful access by providing:

Oral Interpretation Services: Use of bilingual staff, instructions translatable through online software, contracted interpreters, and bi-lingual instructors where practical.Family or friends may interpret only if requested by the LEP individual and documented as voluntary.

Written Translation Services: Based on past interaction data, and enrollment of Individuals with common foreign languages, will then be translated into commonly spoken languages for online coursework and homework.Notice of available translation services will be included in public-facing materials.Website will be accommodated for online translation software.

Language Specific Class: Based on past interaction data, and enrollment of Individuals with common foreign languages, an entire class of coursework and instruction may be scheduled to accommodate individuals.

LANGUAGE ASSISTANCE SERVICES

Translation of Website Content: Core pages (e.g., About Us, Program Overview, Contact Information) will be translated into the priority languages identified.A Google Translate widget will be implemented to allow dynamic translation of all website content.

Translated Materials: Marketing materials, registration forms, and program FAQs will be available in multiple languages. Key documents, such as training agreements and payment policies, will be translated into the top three languages based on user needs.

Real-Time Language Assistance: Provide access to live support via chat or email with translation capabilities powered by AI tools like Google Translate or similar software.

‍NOTIFYING LEP INDIVIDUALS

LEP individuals will be informed of available services through:
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Website: The website will be designed with clear and simple navigation to accommodate translation tools.Visual aids (e.g., icons, videos) will complement text-based content for easier comprehension.

Technical Adjustments: Ensure that the website meets web accessibility standards, including multilingual support and incorporate language selection menus prominently on the homepage.
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Online Materials: Proide content written in common languages without any translation services required.

Outreach: Dojo will engage with diverse communities to raise awareness about its programs and language access services by partnering with community organizations to reach LEP individuals.
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STAFF TRAINING

Relevant staff within the Career Consulting Department and Instructors with Individuals attending their course will receive notification, training and updates on:Procedures for providing language assistance.Effective communication techniques, including the use of interpreters.Recommendations for improvement.

Cultural Competency: Dojo team members will receive training on cultural awareness and effective communication strategies for working with LEP individuals.

Language Support Training: Staff will be trained to use translation tools effectively, identify when additional language assistance is needed, direct LEP users to appropriate resources.

MONITORING AND EVALUATION

‍The institution will regularly assess its LEP Plan by:

Tracking the number of Individual interactions annually. Soliciting feedback from staff and Individuals. Updating the plan based on demographic changes, Individual demographics and / or evolving needs.

Feedback mechanisms include forms in multiple languages to capture user experiences and suggestions for improvement. Conduct periodic surveys to evaluate the effectiveness of language assistance services.

Language services are offered based on requests and resource availability, avoiding overly prescriptive benchmarks.

Services are provided without compromising institutional standards or imposing undue burdens.This version balances thoroughness and simplicity, ensuring compliance while reducing unnecessary complexity.

RESOURCES

Technology: Utilize Google Translate or other advanced translation tools for real-time language assistance.
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Community Partnerships: Collaborate with local organizations that serve diverse populations to enhance outreach and accessibility.

CHANGES TO LEP PLAN

‍We may update Our LEP Plan from time to time. We will notify You of any changes by posting the new LEP Plan on this page. We will let you know via email and/or a prominent notice on Our Service, before the change becomes effective and update the "Last updated" date at the top of this LEP Plan. You are advised to review this LEP Plan periodically for any changes. The LEP Plan changes are effective when posted on this page.

CONTACT US

If you have any questions or concerns, please contact us by email at info@salesdojo.com

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Last Updated: March 13, 2025
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At Sales Dojo, Inc., we are committed to providing a seamless and transparent fulfillment process for our participants. Below, you’ll find details on payment, order processing, delivery, and refund policies.
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1. PROGRAM ENROLLMENT & PAYMENT
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Initial Fee
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Participants are required to pay an Initial Fee before beginning the program. The exact amount will be communicated at the time of registration.

‍Post-Program Fees
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A $4,000 post-program fee applies only if one of the following conditions is met within six months of the program start date:
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a. The participant is hired for a sales or sales-adjacent position making at least $60,000 OTE annually.
b. The participant gains employment in any role within six months of the effective date of the agreement.
c. The participant uses the program’s tools and skills to start a business or secure non-traditional employment.
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If the participant does not meet any of these criteria, a minimum payment of $997 is still required to cover training costs.
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The $4,000 post-program fee will be collected in six equal monthly payments of $667, starting 14 days after the participant’s first day of employment. Subsequent payments will be charged on days 45, 75, 105, 135, and 165 following employment.
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‍Payment Methods & Late Fees
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Payments are securely processed via Stripe and must be made using a valid debit or credit card.
Any outstanding balance is subject to a 1.5% monthly finance charge or the maximum permitted by law, whichever is lower.
Failure to make payments may result in immediate removal from the program and collection proceedings.
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‍2. REFUND & CANCELLATION POLICY
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Refund Eligibility
Participants who withdraw within 7 calendar days of the program start date are eligible for a full refund of their Initial Fee.
After 7 days, no refunds will be issued. However, participants may defer their enrollment to a future program cohort.

‍Requesting a Refund

To request a refund:
Submit a written request via email to marian@salesdojo.com within 7 days of the program start date.Include your name, contact information, and reason for withdrawal.Refund Processing
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Approved refunds will be processed within 10 business days. Refunds will be issued to the original payment method used during registration.

‍Conditions
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The 7-day refund period begins on the official program start date, not the date of payment or registration.
Participants withdrawing after the 7-day period will not be eligible for a refund.

‍3. CUSTOMER SUPPORT
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For any issues regarding payments, program access, or refunds, please contact:
Email: marian@salesdojo.com
Phone: +1 (385) 503-3856
Address: 2701 North Thanksgiving Way #100, Lehi, Utah 84043
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4. POLICY UPDATES
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We reserve the right to update this Fulfillment Policy at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of the updated terms.

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